Delivery Policy

At Zarlorstyles Gift Shop, we understand that every gift carries meaning. That’s why we’re committed to delivering your orders safely, quickly, and with care.

1. Order Processing Time

All orders are processed within [Insert Timeframe – e.g., 24–48 hours] after payment is confirmed.

  • Orders are not processed on Sundays or public holidays
  • During peak periods, processing times may be slightly extended

You’ll receive a confirmation once your order is ready for dispatch.

2. Delivery Timeframes

Delivery times depend on your location:

  • Within Accra: [Same day / Next day delivery]
  • Outside Accra: [2–5 business days]
  • International Orders (if applicable): [5–10 business days]

Please note that these are estimated timelines and may vary due to unforeseen circumstances.

3. Delivery Fees

Delivery charges are calculated based on:

  • Your delivery location
  • The size or weight of your order

The exact delivery fee will be shown at checkout before you complete your purchase.

4. Same-Day & Express Delivery

We may offer same-day or express delivery for selected locations and products.

  • Orders must be placed before 9pm.
  • Additional charges may apply

5. Order Tracking

Once your order has been dispatched, you may receive:

  • A tracking link, or
  • Direct communication from our delivery team

So you always know when to expect your package.

6. Delivery Conditions

To ensure a smooth delivery:

  • Please provide accurate and complete delivery details
  • Ensure someone is available to receive the order
  • For surprise gifts, kindly inform the recipient ahead of time

If a delivery attempt fails due to incorrect details or unavailability, redelivery may attract an extra fee.

7. Damaged or Missing Items

We take great care in packaging every order. However, if you receive:

  • A damaged item, or
  • An incomplete order

Please contact us within 24 hours of delivery with clear evidence (photos/videos), and we’ll resolve it promptly.

8. Delays Beyond Our Control

While we strive to meet all delivery timelines, delays may occur due to:

  • Weather conditions
  • Traffic or logistics issues
  • Public holidays or unforeseen disruptions

We appreciate your patience and understanding in such situations.

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